Bureaucracy, boxes, beer. Blech


Reading Dawn’s thoughts on the Cat on MRT tracks incident, one has got to wonder why Singapore bureaucracy has this tendency to stick around in the revolving door, and go with the flow to nowhere. Doesn’t it get motion sick at some point? Or rather, how long does the Singapore bureaucracy like to punish itself and those it affect before it does something and drag or throw itself out of it and perhaps give relief to the affected populace?

Dawn says:

“… the staff member may not have felt empowered to do this – or to face the consequences especially when the management may not already be very cat-friendly to begin with. I remember at least one case where I wrote in to offer our help because we were told that the unsterilised cats were usually rounded up and sent to the AVA if there were complaints or if they were found to be a ‘problem’.

So what needs to be done? Clearly what this episode shows is that there should be some manner of procedure or protocol devised so that staff members DO know what do in future. This would ensure that we don’t have to cross our fingers and hope that if this happens again, the staff member knows something about cats.”

It’s like the long long slate of mrt track “intrusions”. Only now are we getting platform screen doors for the doorless above-ground stations.

And consider the train service disruptions which jolt us out of our complacency every so often. The LTA says it takes a serious view of service disruption. But there’s been 92 instances of disruption over a 3 year period, and it’s always the same old same old in the bag of grievances when the letters of complaints flood the media. About how staff don’t seem to know about crowd control, traffic direction, or plain don’t know what they’re supposed to do. About alternatives which are non-existent or cause more “hardship” to the already inconvenienced commuters.

In place is a SOP which received a parliamentarian airing, so why are there still so many unhappy commuters who complain about the same things each time?

Do we dare hold out much hope that a SOP will be set in place to handle kitties in stations, or that it the SOP in place will actually be followed, or even applied correctly?

It’s also the same old same old in the bag of grievances us minions caregivers have about how we and the kitties living in Singapore’s streets are treated.

The powers that be keep relying on the same tired old excuses for keeping status quo.

Curiously, I keep thinking about the latest Tiger Beer ad making the TV rounds when I think about our situation.

Not that I’m stumping for the frothy or want some morose dousing, but it does demonstrate a life lesson (the ad, not the draught), which is saying quite something since beer ads never make much sense (though the Heineken ones I always found most palatable among the hordes).

The ad is no philosophical dissertation for sure. Two guys fighting over the last bottle in the bucket — can’t they just order more? – decided on arm-wrestling, and end up trying to one-up each other, morphing into bigger and stronger opponents which also happen to counter the other guy’s latest incarnation. The winner morphs into a blond hot chick and wins by shorting the circuits of his robotic rival.

No, there is no kitty involved but how cool that instead of being stiff-necked, conventional, and deadboxed into the one-track idea of bigger must be better, the winner takes stock of the situation (while in the very pleasing form of a buff Jungle Man who stares down Philly_Rheilly_20090927_005xsilverbacks), basically jumped out of the box and threw his then stronger-than-Jungle-Man robotic foe out of orbit with his twist on oneupsmanship. Imagine if he had been lazy and conformed with the flow, and morphed into something stronger than stronger-than-Jungle-Man-robot instead. Bore, broken record, tiresome, credibility depreciation. Vicious cycle.

Whenever I see the ad, I ask myself the million dollar question: why can’t the powers that be do the same when confronted with ideas, facts, or complaints about Singapore ’s cats? Have a tiger or whatever’s their poisons of choice, untie the knots they’re in and LOOK the issues in the eye rather than trotting out and nursing those so-old template responses that don’t do a thing except tighten the knots they’re in, and grind our noses in it. Vicious cycle, anyone?

Maybe this post should be titled “Saatchi & Saatchi for government” instead. [EDIT: Or maybe I don’t want that actually, imagine legislation that decree ad-watching quotas on citizens… ]

Footnote
Remember: if you come across an SOS, whether from a fellow human or a little kitten, don’t just walk away. And drink responsibly.

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